Frequently Asked Questions
Everything you need to know about your Chessnut experience.
What is the typical shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 5-10 business days depending on your location.
Do Chessnut boards connect to online platforms?
Yes, our electronic boards are fully compatible with major platforms like Chess.com and Lichess, allowing you to play online matches on a physical board.
What is your return policy for electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Does the product come with a warranty?
All Chessnut electronic products come with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
How do I update the firmware on my Chessnut board?
Firmware updates can be performed easily through the Chessnut App available on iOS, Android, and Windows by connecting your board via Bluetooth or USB.