Returns & Exchanges
At Chessnut, we are committed to your satisfaction with our smart chess technology. If you are not completely satisfied with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your Chessnut board, pieces, and accessories in the original packaging to ensure the electronic components remain protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing